Blog authored by Jacqui Brommell, Tudor Reilly.
If UK pharmacy legislation changes to allow remote supervision of pharmacies, it may not be long before patients could collect their medicines as if they were chocolate bars – from a vending machine.
PharmaTrust’s MedCentre device, due to go on trial in a small number of UK hospitals later this year, combines automated delivery of medicine with a live audio visual link to a pharmacist. The device automatically checks prescriptions and selects, labels and dispenses medicines from the machine, with a pharmacist controlling the process remotely and offering real-time patient advice via telephone and video link-up. PharmaTrust say that the MedCentre can “dispense over 2,000 different medications, is 100% remotely pharmacist controlled and audited and can put 24-hour pharmacies anywhere without the time, distance, language or costs of traditional pharmacies.”
But why are convenience and speed so often seen as the ultimate factor where medicines are concerned? Why are patients impatient when waiting a few minutes in a pharmacy for a cocktail of medicines to be safely dispensed – despite being more than happy to wait indefinitely in a coffee-shop queue? In my view vending-machine-style dispensing reinforces the view that patients should grab their medicines and run.
As a pharmacist, I believe that there’s no substitute for having regular direct contact with patients, taking the time to fully explore all aspects of medication and ailments, and picking up on hints such as body language that may only be apparent if the patient is present. Building relations and trust with patients paves the way for them to fully utilise the skills and knowledge of the pharmacist.
Despite this technology seeming to satisfy legal requirements and include all necessary professional checks, I can’t help agreeing with Michael Thompson, editor PJ Online, that “it just doesn’t feel right....it is a step on the road towards reducing medicines supply to a pure commodity transaction.”
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